Buyers

  • Can I cancel my order for a job?

    GigMastery offers a “Resolution Center” to resolve disputes.

    In cases where a job wasn’t or can not be fulfilled the freelancer who sells a job and a buyer of that job can use the “Resolution Center” to resolve possible disputes and manage cancellations.

    There are two options:

    • Request a mutual cancellation:

    Due to whatsoever reason the job cannot be completed, either party can contact the other via the platform to try resolve the issue. If in anyway you reach an agreement to cancel the order the following steps can be initiated by either party.

    Go to the order’s page and click on “Resolution Center” (right side of the page) then select ‘Request mutual cancellation’. 

    And the following message will appear with the possibility to send a message to the other party to confirm that they agree to the cancellation. 

    • Request Arbitration

    In the event that both parties do not agree to mutually cancel, either party can request arbitration from GigMastery dispute resolution representatives. This can be requested by going to the job in question and selecting the “Resolution Center” and then selecting ‘Request arbitration’. 

    The following message will appear where you can describe the dispute to the GigMastery dispute resolution representatives..  

    Once submitted the necessary processes will be taken to ensure a fair outcome is reached.

  • Can I trust that freelancers will deliver?

    To ensure that you select a trustworthy freelancer, check their ratings and view previous comments and jobs done. GigMastery will also guarantee that the freelancer will not be paid until you as a buyer are satisfied with the delivery.

  • How do I purchase a job?

    There are two ways that you, a buyer, can purchase a job:

    1. Posting a Request

    • Register an account with GigMastery and login.
    • On the home page click on “Post a Request” button.
    • You will then be presented with a form that will allow you to complete the details associated with the request for a freelancer.
    • Once you click on ‘Suggest’, freelancers on the platform will then have the ability to send proposals to do the requested job.
    • Once you have selected the suited proposal you can make secure payment for the job.
    • The payment will reflect in the GigMastery bank account.
    • Once you select that you are satisfied with the delivery, we will release the funds to the freelancer.
    • Posting requests do not cost you money.

    2. Buying a job from a freelancer

    • Register an account with GigMastery and login.
    • Browse through the categories and view freelancer profiles.
    • Once you have found the freelancer you require then click on “Buy”.
    • Select your payment method and make secure payment.
    • The payment will reflect in the GigMastery bank account.
    • Once you select that you are satisfied with the delivery we will release the funds to the freelancer.

  • How do I rate the service & why is this important?

    The freelancers work hard to build a good reputation. This is done through a rating system that you as a buyer have access to.

    Once the job has been completed by the freelancer and you have requested that they are paid, you will be presented with an option to rate the service you have received from them.

    When the next buyer comes along, they will have the opportunity to see your rating and use this to make an informed decision on whether they should buy their service.

    It’s therefore important to rate the service of the freelancer accurately to inform the buying community of your experience.

    There is also functionality to report the freelancer to GigMastery management if you experience bad service, which may result in termination of the freelancer’s account with GigMastery.

  • What does it cost to use GigMastery?

    Nothing. You only pay for the price of the job.

  • What happens when a freelancer denies my order, but I've paid?

    When you order a job from a freelancer, the freelancer has the opportunity to either accept or decline the order. However, this is only done once the payment for the order has been made by you, the buyer.

    When this occurs, the monies that you paid gets refunded to your GigMastery account automatically. You will see this refund reflecting in your balance and you can see your refund in your transaction list.

    This balance can then be used to either purchase another job or you can request that this money be withdrawn into a nominated bank account of your choice.

  • What is a freelancer?

    A freelancer is someone who sells their services via the GigMastery platform. A gig is a small piece of work performed by someone in exchange for payment.

    GigMastery has a wide range of categories for freelancers which allows skilled workers, both of physical work and digital in nature, the opportunity to earn a living by selling their services on the platform.

  • Freelancers

  • Do I pay Tax?

    You are a freelancer and the income that you receive is subjected to tax; however, the payment toward such an earnings tax is your responsibility. We do not employ you in any way. We provide a platform where we connect you, the freelancer, with willing buyers. Therefore, all of your personal tax liabilities are solely your responsibility.

  • Freelance levels have benefits but what do they mean?

    Benefits defined for each freelancer level are items that can generate more income for you. The more of these items you can up-sell and cross-sell to your buyers the better for your income. Here is a brief description of each:

    1. Extra Services: besides the job fee itself you can offer something else related with the job you post for extra money, so for each level there are max quantities of extra services you can sell.
    2. Extra fast delivery: an option to deliver a job faster for extra money, other than the ‘max days to delivery’ initially set.
    3. Job multiples: buy the same job multiple times. The option will be available on single job page by letting you buy the same job multiple times. 
    4. Extra multiples: gives the possibility to buy more extras on the single job’s page.

    See Levels for more detail.

  • How do I get started?

    Don’t panic, it’s simple. Here are a few steps to follow:

    1. Click on the “Register” button on the top right of the page
    2. Fill out the required details
    3. Click on “My Account” at the bottom of the page
    4. Click on “Post New” button to create a job you want buyers to see

    Important: Don’t forget to update your profile with a profile picture and important information to make your skills attractive for someone browsing to buy your listed jobs.

  • How do I list my jobs or work I can perform?

    The first step in doing this will be to register a profile with GigMastery.

    Once the first step has been achieved you can click on “My Account” and select to “Post New”. This will lead you through a step by step process of completing the details of what you are offering.

  • How do I resolve disputes with buyers?

    GigMastery offers a “Resolution Center” to resolve disputes.

    In cases where a job wasn’t or can not be fulfilled the freelancer who sells a job and a buyer of that job can use the “Resolution Center” to resolve possible disputes.

    There are two options:

    • Request a mutual cancellation:

    Due to whatsoever reason the job cannot be completed, either party can contact the other via the platform to try resolve the issue. If in anyway you reach an agreement to cancel the order the following steps can be initiated by either party.

    Go to the order’s page and click on “Resolution Center” (right side of the page) then select ‘Request mutual cancellation’. 

    And the following message will appear with the possibility to send a message to the other party to confirm that they agree to the cancellation. 

    • Request Arbitration

    In the event that both parties do not agree to mutually cancel, either party can request arbitration from GigMastery dispute resolution representatives. This can be requested by going to the job in question and selecting the “Resolution Center” and then selecting ‘Request arbitration’. 

    The following message will appear where you can describe the dispute to the GigMastery dispute resolution representatives..  

    Once submitted the necessary processes will be taken to ensure a fair outcome is reached.

  • How much do I make from a job?

    When listing a job on GigMastery, you have the ability to set the price for the service you are offering. However, the job price is subject to a commission that GigMastery charges per job sold. These commission amounts are dependent on the freelance level you are currently on. Listed below are the levels and the respective commissions charged by us.

    Level 0: New freelancer

    • 22% fee for orders under R10 000
    • 21% fee for orders over R10 000
    • 20% fee for orders over R25 000
    • 19% fee for orders over R75 000

    Level 1: Rookie

    • 21% fee for orders under R10 000
    • 20% fee for orders over R10 000
    • 19% fee for orders over R25 000
    • 18% fee for orders over R75 000

    Level 2: Master

    • 20% fee for orders under R10 000
    • 19% fee for orders over R10 000
    • 18% fee for orders over R25 000
    • 17% fee for orders over R75 000

    Level 3: Expert

    • 19% fee for orders under R10 000
    • 18% fee for orders over R10 000
    • 17% fee for orders over R25 000
    • 16% fee for orders over R75 000

    Example: If you are on level 3 and you sell a job worth R1 000.00 GigMastery takes 19% commission off the amount.
    R1 000 (total amount) X 0.19 (commission %) = R190.00 (commission amount).
    So then, R1 000 (total amount) – R190 (commission amount) = R810 (what you get paid to your bank account).

    The commission that we charge you is the revenue that we earn from hosting the platform. As part of this revenue, we are responsible for marketing, administering, hosting and securing the platform.

  • What is a freelancer?

    A freelancer is someone who sells their services via the GigMastery platform. A gig is a small piece of work performed by someone in exchange for payment.

    GigMastery has a wide range of categories for freelancers which allows skilled workers, both of physical work and digital in nature, the opportunity to earn a living by selling their services on the platform.

  • What services can I offer for sale?

    The gig economy is an economy where people with specific skills can offer there services for a short time frame to complete a job that typically takes less than a month to complete.

    That said, there are many types of skills that fit this profile, inclusive digital services like graphic designing, web development and more; however, there are other services that are non-digital that also fit this definition, these include but are not limited to legal work, accounting, plumbing services, electrical jobs and more.

    All of these types of jobs can be sold on an hourly, daily, weekly, monthly or fixed cost basis to willing buyers.

    We encourage you to browse through the list of categories to see if you are able to fit into one of them and list your services to start earning additional income via GigMastery.

  • When do I get paid?

    This is an important question. GigMastery tries to protect both the buyer and the seller from bad behaviour. One of these protection methods is that we guarantee buyers that the freelancer only gets paid once the buyer marks the job as complete.

    Once this is done, the GigMastery team will receive the notification of such and release the monies to your platform account. Once there is a positive balance in your account you will have the functionality to withdraw your funds.

    When you select to withdraw an amount from your account you will be requested to complete the bank account details into which you want the monies to be paid. Once this request has been received then the monies will be paid within 5 working days.

    All withdraw requests are subject to fraud screening to avoid the platform being used to launder monies. If we have a suspicion that the transaction is fraudulent then we are within our rights to hold the payment until the matter has been resolved.