GigMastery offers a “Resolution Center” to resolve disputes.
In cases where a job wasn’t or can not be fulfilled the freelancer who sells a job and a buyer of that job can use the “Resolution Center” to resolve possible disputes and manage cancellations.
There are two options:
- Request a mutual cancellation:
Due to whatsoever reason the job cannot be completed, either party can contact the other via the platform to try resolve the issue. If in anyway you reach an agreement to cancel the order the following steps can be initiated by either party.
Go to the order’s page and click on “Resolution Center” (right side of the page) then select ‘Request mutual cancellation’.

And the following message will appear with the possibility to send a message to the other party to confirm that they agree to the cancellation.

- Request Arbitration
In the event that both parties do not agree to mutually cancel, either party can request arbitration from GigMastery dispute resolution representatives. This can be requested by going to the job in question and selecting the “Resolution Center” and then selecting ‘Request arbitration’.

The following message will appear where you can describe the dispute to the GigMastery dispute resolution representatives..

Once submitted the necessary processes will be taken to ensure a fair outcome is reached.
To ensure that you select a trustworthy freelancer, check their ratings and view previous comments and jobs done. GigMastery will also guarantee that the freelancer will not be paid until you as a buyer are satisfied with the delivery.
There are two ways that you, a buyer, can purchase a job:
- Posting a Request
- Register an account with GigMastery and login.
- On the home page click on “Post a Request” button.
- You will then be presented with a form that will allow you to complete the details associated with the request for a freelancer.
- Once you click on ‘Suggest’, freelancers on the platform will then have the ability to send proposals to do the requested job.
- Once you have selected the suited proposal you can make secure payment for the job.
- The payment will reflect in the GigMastery bank account.
- Once you select that you are satisfied with the delivery, we will release the funds to the freelancer.
- Posting requests do not cost you money.
2. Buying a job from a freelancer
- Register an account with GigMastery and login.
- Browse through the categories and view freelancer profiles.
- Once you have found the freelancer you require then click on “Buy”.
- Select your payment method and make secure payment.
- The payment will reflect in the GigMastery bank account.
- Once you select that you are satisfied with the delivery we will release the funds to the freelancer.
The freelancers work hard to build a good reputation. This is done through a rating system that you as a buyer have access to.
Once the job has been completed by the freelancer and you have requested that they are paid, you will be presented with an option to rate the service you have received from them.
When the next buyer comes along, they will have the opportunity to see your rating and use this to make an informed decision on whether they should buy their service.
It’s therefore important to rate the service of the freelancer accurately to inform the buying community of your experience.
There is also functionality to report the freelancer to GigMastery management if you experience bad service, which may result in termination of the freelancer’s account with GigMastery.
Nothing. You only pay for the price of the job.
When you order a job from a freelancer, the freelancer has the opportunity to either accept or decline the order. However, this is only done once the payment for the order has been made by you, the buyer.
When this occurs, the monies that you paid gets refunded to your GigMastery account automatically. You will see this refund reflecting in your balance and you can see your refund in your transaction list.
This balance can then be used to either purchase another job or you can request that this money be withdrawn into a nominated bank account of your choice.
A freelancer is someone who sells their services via the GigMastery platform. A gig is a small piece of work performed by someone in exchange for payment.
GigMastery has a wide range of categories for freelancers which allows skilled workers, both of physical work and digital in nature, the opportunity to earn a living by selling their services on the platform.